Part of the Corporate FP&A team, supporting expense analytics for the IT CXO organization and management of SLA/ CCA. Involved in advancing our IT reporting capabilities and enhanced planning and forecasting processes. SLA (Service Level Agreement) and CCA (Cost Contribution Agreement) involve planning and administration of chargebacks and agreements related to contracts/services shared between entities. This role will review and analyze cost allocation models, maintain contracts/agreements and work with the team to manage financial impact, downstream process and correlation of allocations to budget. Review and execute transactions related to intercompany allocations and ensure integration with financials using internal systems. Chargeback Reporting involves building and maintaining standard and ad-hoc reporting/allocation logic for internal systems to provide transparency and buildout of chargeback modeling for IT expenditures. Chargeback Maintenance involves maintaining the model for cost chargebacks to ensure accuracy of costs/consumptions, enable automated chargebacks and streamline the budget and resource forecast process. SLA Alignment & Compliance involves validating that SLAs are aligned with Financial, Regulatory, Quality, Corporate and Government compliance requirements for each IT service and helping internal service providers detail the level of service expected in these requirements. SLA Framework Implementation and Issue Resolution involves establishing an SLA framework to determine, negotiate, document and agree on service level requirements and working with stakeholders to resolve any associated issues. SLA Maintenance, Remediation Planning and Reviews involves ensuring proper maintenance in appropriate systems to measure service performance against targets, monitoring remediation plans related to requirements and ensuring timely resolution of issues. Assist with overall reporting specifications for the IT Division. Administrative Tasks include time tracking, configuration management and other ad-hoc tasks to support the team’s primary functions.
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Job Type
Full-time
Career Level
Mid Level