About The Position

Part of the Corporate FP&A team, supporting expense analytics for the IT CXO organization and management of SLA/ CCA. Involved in advancing our IT reporting capabilities and enhanced planning and forecasting processes. SLA (Service Level Agreement) and CCA (Cost Contribution Agreement) involve planning and administration of chargebacks and agreements related to contracts/services shared between entities. This role will review and analyze cost allocation models, maintain contracts/agreements and work with the team to manage financial impact, downstream process and correlation of allocations to budget. Review and execute transactions related to intercompany allocations and ensure integration with financials using internal systems. Chargeback Reporting involves building and maintaining standard and ad-hoc reporting/allocation logic for internal systems to provide transparency and buildout of chargeback modeling for IT expenditures. Chargeback Maintenance involves maintaining the model for cost chargebacks to ensure accuracy of costs/consumptions, enable automated chargebacks and streamline the budget and resource forecast process. SLA Alignment & Compliance involves validating that SLAs are aligned with Financial, Regulatory, Quality, Corporate and Government compliance requirements for each IT service and helping internal service providers detail the level of service expected in these requirements. SLA Framework Implementation and Issue Resolution involves establishing an SLA framework to determine, negotiate, document and agree on service level requirements and working with stakeholders to resolve any associated issues. SLA Maintenance, Remediation Planning and Reviews involves ensuring proper maintenance in appropriate systems to measure service performance against targets, monitoring remediation plans related to requirements and ensuring timely resolution of issues. Assist with overall reporting specifications for the IT Division. Administrative Tasks include time tracking, configuration management and other ad-hoc tasks to support the team’s primary functions.

Requirements

  • Bachelor’s Degree or higher is required
  • 3+ years of experience in IT divisions working with Service Level/Cost Contribution Agreements
  • Proficiency in using OneStream
  • Proficiency in using Microsoft Applications (Word, Excel, PowerPoint is required)
  • Excellent written and verbal communication skills
  • Ability to prioritize tasks and adhere to deadlines
  • Excellent communication, teamwork and organizations skills

Nice To Haves

  • Knowledge of TBM (Technology Business Management)
  • Knowledge of Regulation W
  • Knowledge of overall cost-allocation modeling
  • Familiarity with Copilot and/ or Claude
  • Experience with Microsoft Office Suite, Access, Visio, Project

Responsibilities

  • Planning and administration of chargebacks and agreements related to contracts/services shared between entities.
  • Review and analyze cost allocation models, maintain contracts/agreements and work with the team to manage financial impact, downstream process and correlation of allocations to budget.
  • Review and execute transactions related to intercompany allocations and ensure integration with financials using internal systems.
  • Build and maintain standard and ad-hoc reporting/allocation logic for internal systems to provide transparency and buildout of chargeback modeling for IT expenditures.
  • Maintain the model for cost chargebacks to ensure accuracy of costs/consumptions, enable automated chargebacks and streamline the budget and resource forecast process.
  • Validate that SLAs are aligned with Financial, Regulatory, Quality, Corporate and Government compliance requirements for each IT service and help internal service providers detail the level of service expected in these requirements.
  • Establish an SLA framework to determine, negotiate, document and agree on service level requirements and work with stakeholders to resolve any associated issues.
  • Ensure proper maintenance in appropriate systems to measure service performance against targets, monitor remediation plans related to requirements and ensure timely resolution of issues.
  • Assist with overall reporting specifications for the IT Division.
  • Perform administrative tasks consisting of time tracking, configuration management and other ad-hoc tasks to support the team’s primary functions.

Benefits

  • Medical
  • Dental
  • 401K plans
  • Discretionary bonus
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