AVP, Corporate Transformation Advisory Delivery Manager (REMOTE)

Arch Insurance Group Inc.•Jersey City, NJ

12d•$98,000 - $155,700•Remote

About The Position

The AVP, Corporate Transformation Advisory Delivery Manager oversees and implements transformation initiatives to drive continual improvement within a business unit. The role applies Lean principles and operational management practices to achieve sustainable results. It leads Lean Transformation initiatives and continuous improvement routines, partners with business and service unit experts to define current and future states and implementation plans, and helps assess the impact and value of changes. The position also guides workshops, delivers standard work, and coaches leaders, managers, and teams to identify, prioritize, implement, and sustain performance standards and continuous improvement practices. The role is remote and expects 40%–50% travel.

Requirements

At least 7 years of experience as a Lean management leader, with demonstrated success leading end-to-end transformational change.
Lean transformation experience.
Operational and analytical thinking.
Ability to work well with a variety of individuals; diversity and inclusion aptitude.
Effective communication, listening, facilitation, presentation, teaching, and coaching skills.
Insurance knowledge and strong business acumen.
Strong organizational skills and attention to detail.
High emotional quotient and professionalism.
Proven track record developing or implementing Lean or continuous improvement initiatives.
Ability to interpret data and measure performance effectively.
Ability to handle changing priorities and use good judgment in challenging situations.
Deep knowledge and demonstrated application of change management principles, practices, methodologies, and tools.
Ability to work collaboratively in a team environment and deliver effective consulting and coaching.
Integrity and ability to handle confidential matters and sensitive situations with discretion.
Proficiency in project and program management, data mining, and analysis.
Bachelor’s degree with related experience or a master’s degree in a related field; work experience may substitute for the education requirement.

Nice To Haves

Experience in financial services or insurance industries and understanding of operational management practices.
Lean or similar certification, or experience implementing continuous improvement principles in service environments or organizations, such as Business Agility, Lean management techniques, or Six Sigma certification.
Professional Lean Certification.

Responsibilities

Lead deployment of a Lean Transformation, including initiatives and continuous improvement practices and routines.
Guide current-state and future-state development, implementation planning, and assessment of the impact and value of changes in cooperation with business or service unit experts.
Develop and nurture partnerships to understand business issues and priorities and integrate continuous improvement into the organization.
Use Lean and problem-solving tools and analyses to develop insight and solutions and promote consistent use of Lean standards in value streams or functions.
Ensure consistent and successful delivery of agreed standard work.
Guide training and problem-solving workshops with senior managers and teams.
Coach senior leaders in their sponsor roles and coach leaders at all levels on supporting and sustaining continuous improvement, including management practices and routines.
Coach managers and teams on tools and techniques to identify, prioritize, and capture performance standards.