AVP, Corporate Transformation Advisory Delivery Manager (REMOTE)

Arch Capital Group•Raleigh, NC

9d•Remote

About The Position

The AVP, Corporate Transformation Advisory Delivery Manager oversees and implements transformation initiatives to drive continual improvement within a business unit. The role applies Lean principles and operational management practices to deliver sustainable results, partnering with business or service unit experts to define current and future states, implementation plans, and the impact and value of change. The Delivery Manager builds partnerships to understand business issues and priorities, integrates continuous improvement into the organization, and supports leaders and teams in adopting and sustaining effective practices. The role is remote and requires 40%–50% travel.

Requirements

At least 7 years of experience as a Lean management leader, with demonstrated success leading end-to-end transformational change.
Bachelor’s degree with related experience or a master’s degree in a related field; work experience may substitute for the education requirement.
Demonstrated ability to develop and implement Lean or continuous improvement initiatives.
Ability to interpret data and measure performance.
Ability to manage changing priorities and exercise sound judgment in challenging situations.
Superior oral and written communication skills and attention to detail, including developing and presenting to senior company leaders.
Deep knowledge and demonstrated application of change management principles, practices, methodologies, and tools.
Exceptional presentation, written, and verbal communication skills, including developing compelling messaging for diverse audiences.
Ability to facilitate, teach, and coach diverse audiences.
Ability to work collaboratively in a team environment and deliver effective consulting and coaching.
High integrity and ability to handle confidential matters and sensitive situations with discretion.
Proficiency in project and program management.
Proficiency in data mining and analysis.
Diversity and inclusion aptitude; ability to work well with a variety of individuals.
Lean transformation experience; operational and analytical thinking; effective communication, listening, and facilitation skills; insurance knowledge and business acumen; strong organization and attention to detail; high emotional quotient and professionalism.

Nice To Haves

Experience in financial services or insurance and understanding of operational management practices.
Lean or similar certification, or experience applying continuous improvement principles in service environments or organizations, such as Business Agility, Lean management techniques, or Six Sigma certification.
Professional Lean Certification.

Responsibilities

Lead the deployment of a Lean Transformation, including initiatives and continuous improvement practices and routines.
Guide the definition of current and future states, implementation plans, and the impact and value of changes in cooperation with business or service unit experts.
Develop and nurture partnerships to understand business issues and priorities and integrate continuous improvement into the organization.
Use Lean and problem-solving tools and analyses to develop insights and solutions and promote consistent use of Lean standards in Value Stream or Function delivery.
Ensure consistent and successful delivery of agreed standard work.
Guide training and problem-solving workshops with senior managers and teams.
Coach senior leaders to serve effectively as sponsors and coach leaders at all levels on supporting and sustaining continuous improvement, including through their management practices and routines.
Coach managers and teams in tools and techniques to identify, prioritize, and capture performance standards.