Aviation Customer Service Manager

Yingling Aviation Inc•Wichita, KS

10d•Hybrid

About The Position

This position is established as the Single Point of Contact for all project communications encompassing the entire work scope throughout the duration of the project while safeguarding customer satisfaction, expectations and maintaining company objectives ensuring overall project success.

Requirements

A broad overall knowledge of business aircraft and systems is required.
Current working knowledge of applicable FAA regulations to include familiarity with foreign certification requirements.
Capable and motivated to work within the Yingling Aviation processes and monitor customers through this process in such a way as to minimize exceptions, maintain schedules and maximize profitability.
Must have excellent verbal and written communication skills along with the capacity to facilitate communication between all departments, shifts and customers.
Computer skills, including Email, Microsoft Word, and Excel, are required.
Must be able to read/write and speak English.
Must possess a valid passport and be able to travel worldwide upon request.
Bachelor’s degree in Sales/Marketing, related curriculum, or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Ten (10) years of aircraft experience with emphasis on aircraft maintenance, sales, system installation, interiors, avionics, and electrical systems.

Nice To Haves

Experience in aviation-related sales is preferred.

Responsibilities

Monitor all projects and provide status reports through the proper channels.
Establish yourself as the single point of contact for the project.
Schedule and conduct a production meeting prior to aircraft input.
Schedule and conduct customer debrief upon arrival.
Obtain customer approvals for all requested services.
Manage aircraft schedule to meet customer expectations and maintain company commitments.
Continuously maintain positive customer relations prior to, during, and after projects are completed.
Monitor project financials as outlined per customer terms and conditions.
Continuously provide project updates to customers as requested.
Continuously review discrepancies with customers and the team.
Reviews preliminary invoice prior to presentation to customer.
Test flight coordination as required.
Inform upper management of potential problems that could affect customer satisfaction, project success, and quality of work or safety.
Coordinate aircraft delivery and ensure aircraft is released and ready to depart with all records, loose equipment, and personal items onboard.
Present final invoice to customer and ensure payment has been received.
Assist with invoice disputes and warranty claims.
Perform customer follow-ups and administer customer surveys.
Must adhere to the current and future company policies, safety guidelines and aviation procedures, and work in a professional manner.