Aviation Claims Examiner

Tokio Marine HCC • Plano, TX

6d

About The Position

We are seeking a detail-oriented Aviation Claims Examiner to manage complex insurance claims. Under supervision, ensures that claims processing and claims payment is accurate, efficient, and properly communicated. Relying on limited experience and knowledge, the Aviation Claims Examiner is responsible for accomplishing varied assignments. This role involves monitoring high-exposure claims, reviewing claims in litigation, authorizing settlements, preparing reservation of rights and denial of coverage letters, and reporting claim status to the claim executive. The position also requires adherence to work plans, established timelines, and pre-defined goals, meeting deadlines, communicating activities and results, identifying areas for business practice improvement, performing work cost-efficiently, complying with corporate policies, reporting control breakdowns, and conducting all activities safely. There is no people management responsibility.

Requirements

• Aviation expertise: Direct experience handling aviation insurance claims.
• Technical knowledge: Strong familiarity with aircraft reports and maintenance records.
• Analytical skills: Ability to interpret complex technical data and policy language.
• Communication: Clear, concise verbal and written reporting skills.
• Bachelor's degree in Business Administration, Insurance, Aviation, a related field, or the equivalent education and/or experience
• 2+ years of relevant and progressive professional experience in claims handling
• Possess and have ability to apply knowledge of principles, practices, and procedures
• Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
• Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
• Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment
• Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

Nice To Haves

• Familiarization with handling Aviation claims; specifically, knowledge of aircraft operation and/or repair.

Responsibilities

• Investigate claims involving aircraft damage and liability.
• Analyze data from pilot reports and maintenance logs.
• Determine coverage based on specialized aviation policies.
• Collaborate closely with mechanics, adjusters, and legal teams.
• Monitor claims that are high-exposure.
• Review all claims that are in litigation within reserve limits.
• Authorize all requests for settlement on claims within assigned level of authority.
• Prepare all reservation of rights and denial of coverage letters within assigned level of authority.
• Report to the claim executive on the status of the claims.
• Follow work plans, established timelines, and pre-defined goals for assigned work.
• Meet commitments on deadlines.
• Communicate activities, results, and observations with employees and management as appropriate.
• Identify areas for improvement in existing business practices.
• Perform work thoroughly in a cost-efficient manner and at a high productivity level.
• Comply with all corporate policies and procedures.
• Report any breakdowns in controls to management.
• Conduct all activities in a safe manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level