AV/VTC Facilitator

CompQsoft, Inc.•Arlington, VA

13h•Onsite

About The Position

The AV/VTC Facilitator is responsible for managing, preparing, and assisting with on-site events in conference rooms and the conference center. This role involves coordinating AV/VTC dry runs, performing daily checks of conference rooms, and ensuring all customer meetings with AV/VTC requirements are captured and addressed. The technician will monitor VTC connections, handle meeting booking requests, resolve conflicts, and ensure all AV equipment is set up and functioning correctly.

Requirements

Active DOD Secret clearance
Experience with AV/VTC Conference Room and Conference Center Facilitation
Ability to perform daily checks and update reports
Proficiency in presetting conference rooms
Experience reviewing calendars and reaching out to customers
Experience monitoring VTC participant connections via Cisco MCUs/Conductor
Ability to send closing emails
Experience obtaining meeting request orders, booking rooms, and sending confirmations
Experience overseeing meeting booking, cancellation, and postponement orders
Ability to resolve booking conflicts and provide VTC dial-in information
Experience booking AV/VTC customer needs on Outlook Calendars
Ability to perform regular inspections of meeting facilities
Experience setting up and installing AV equipment
Ability to integrate customer devices with conference room equipment
Knowledge of equipment installation according to designated layout
Ability to monitor sound feeds
Skill in testing and resolving equipment issues
Experience maintaining equipment inventory
Ability to perform scheduling duties for VTCs and special events

Responsibilities

Manages, prepares, and assists on-site an event in a single conference room
Coordinate AV/VTC Dry Runs for all meetings. These dry runs are performed in-person with the customer
Perform Daily “Morning Checks” for all unclassified and classified conference room and update reports to Leadership and on SharePoint.
Technician required to preset the conf room 15 mins prior to customer arrival
Daily review the Concierge Desk Calendars to ensure all customer meetings with AV/VTC requirements have been captured and the AV/VTC Tech has reached out to all customers.
AV/VTC Technician is responsible for watching all VTC participant connection via the Cisco MCUs/Conductor.
AV/VTC Tech late shift sends a “closing’ email to Team and Mgmt.
Obtain meeting request orders, book meeting rooms and send confirmations to clients.
Oversees meeting booking, cancellation, and postponement orders from customers for individual conference rooms
Resolves booking conflicts and provides VTC dial in information to customer.
Books AV/VTC customer needs on Outlook Calendars as required
Performs regular inspections of meeting facilities to ensure lightings and AV equipment and other amenities work properly
Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables to meet customers’ requirements for events and functions
Integrates customer devices with conference room equipment
Ensures equipment is installed according to designated layout
Monitors sound feeds to ensure quality
Tests and resolves equipment issues
Maintains inventory of equipment
Perform scheduling duties for VTCs and special events within the conference center