AV Support Technician
About The Position
A client of Innova Solutions is immediately hiring an AV Support Technician. This is a Full Time - Contract role with a duration of 3 Months, located in San Antonio, TX. As an AV Support Technician, you will support client audio and visual needs for board meetings, corporate events, public relations, and onsite or remote meetings. You will provide on-site and remote support for Tier 2 and Tier 3 audio/visual equipment, multifunctional printers, scanners, desktops, laptops, phones, and handheld devices. You will be performing routine maintenance and repairs on multifunctional printers, plotters, and scanners. You will be responsible for setting up, configuring, and breaking down audio visual equipment such as projectors, mixers, microphones, and speakers. You will also be responsible for reviewing or creating process and end-user documentation for the installation, troubleshooting, and training of equipment, and prioritizing daily and weekly assigned tasks. This role also includes providing equipment relocation services for PC and MFP equipment and maintaining technical skills through independent research, training, and/or conferences. Additionally, you will identify improvements in existing processes or procedures to increase efficiency.
Requirements
- High School Diploma or GED Equivalent
- Entry level experience in the setup, support and maintenance of audio / visual equipment including LCD/LED TV’s, projectors and PA Systems.
- Familiar with working in a tiered support structure organization.
- Proven experience in the setup, support and maintenance of multifunctional printers, scanners, and plotters.
- Experience to follow directions and analyze problems to deliver results.
- Basic knowledge of PC Networking concepts and terminology, with a familiarity of Windows Active Directory.
- Experienced in the use of Microsoft Office Suite, including word processing, spreadsheets, presentation software and email.
- Valid Class C Texas Driver’s License with favorable driving record.
Nice To Haves
- Associates degree or higher
- A+ Certification, Networking + Certification
- Basic knowledge in the field of Audio / Visual
- Basic Knowledge in the field of reprographics
Responsibilities
- Supports client audio and visual needs for board meetings, corporate events, public relations and onsite or remote meetings.
- Provide on-site and remote support for Tier 2 and Tier 3 audio/visual equipment, multifunctional printers, scanners, desktop, laptops, phones, and handheld devices.
- Performing routine maintenance and repairs on multifunctional printers, plotters and scanners.
- Set up, configure and breakdown audio visual equipment projectors, mixers, microphones and speakers.
- Review or create process and end user documentation for the installation, troubleshooting and training of equipment.
- Prioritize daily and weekly assigned tasks.
- Provides equipment relocation services of PC and MFP equipment.
- Maintain technical skills through independent research training and / or conferences.
- Identifies improvements in existing process or procedures to increase the level of efficiency.
Benefits
- Medical & pharmacy coverage
- Dental/vision insurance
- 401(k)
- Health saving account (HSA) and Flexible spending account (FSA)
- Life Insurance
- Pet Insurance
- Short term and Long term Disability
- Accident & Critical illness coverage
- Pre-paid legal & ID theft protection
- Sick time
- other types of paid leaves (as required by law)
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
