AV Support Lead

Omnicom • Los Angeles, CA

21h

About The Position

The AV Systems Support Lead is the primary contact for supporting the agency’s video conferencing systems, presentations, events, and other audiovisual needs. This customer-focused, detail-oriented role provides proactive troubleshooting and service in a fast-paced environment, including support for executives and potentially high-profile guest speakers. The Lead manages technical event support, rehearsals, and related administrative tasks to ensure successful events.

The role includes maintaining AV equipment and software across offices; preparing and supporting meetings and special events; coordinating recordings, vendors, and equipment installations; maintaining digital signage; and creating user documentation and training. The Lead also communicates equipment issues and contingency plans to stakeholders and meets with the executive team to gather feedback and share updates.

Requirements

• 3–5 years of hands-on experience supporting video conferencing and AV systems in a professional environment.
• Strong knowledge of AV signal flow, protocols, video bridging, gateways, and platforms such as Webex and Microsoft Teams.
• Solid understanding of networking fundamentals, including firewalls and content filtering; routing and switching; VLANs and VPNs; and 802.11 a/b/g/n/ac wireless standards.
• Proven experience providing end-user technical support, including to executive-level stakeholders.
• Ability to clearly communicate technical concepts to non-technical audiences.
• Excellent organization, time management, follow-through, and attention to detail.

Nice To Haves

• Relevant technical certifications, such as CompTIA A+, CCNA, CCNP, or CWNA.
• Experience with IT service and project management tools such as ServiceNow and/or Jira.
• Familiarity with safety precautions related to AV and IT environments.
• Experience working in highly secure environments.
• Experience working in compliance-oriented organizations.
• General understanding of data protection and information security principles.

Responsibilities

• Monitor and maintain office AV equipment, including Webex codecs, cameras, microphones, speakers, matrix switchers, TVs, projectors, audio mixers, cables, and adapters.
• Keep AV system software up to date.
• Provide immediate support for client meetings, conferences, and presentations.
• Assist Executive Assistants with scheduling all-agency Webex meetings and test meetings in advance with hosts and presenters.
• Ensure event equipment, such as laptops, external drives, and remote controls, is ready and available.
• Set up and test equipment for special events, including guest speakers and musical performances.
• Support event and presentation recording using software and physical equipment, including iPhones or iPads.
• Coordinate with Security and other teams, when requested, to facilitate event video or audio recordings.
• Keep office digital signage current with the latest reels and event calendars.
• Monitor software releases and notify the agency about new features, user-interface changes, bugs, and emerging issues.
• Create and distribute current how-to guides and other documentation for IT staff and end users.
• Host workshops and individual check-ins to train users on equipment operation and best practices, and schedule periodic refresher sessions.
• Meet regularly with the executive team to gather feedback on the AV experience and provide updates on new developments.
• Inform key stakeholders of known meeting-room equipment issues and provide contingency plans as needed.
• Facilitate third-party vendor support for advanced troubleshooting or repairs.
• Coordinate vendor installation and integration of new equipment to maximize audio and visual quality while considering accessibility and environmental factors affecting performance and reliability.

Benefits

• Healthcare options, including medical, dental, vision, and prescription coverage.
• Dependent and Health Care Flexible Spending Accounts.
• 401(k) Savings Plan.
• Paid Time Off.
• Employee Assistance Program.
• Legal Assistance Plan.
• Tuition Education Assistance.
• Employee Stock Purchase Plan.
• Exclusive discounts on electronics, gyms, and everyday purchases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed