AV Service Technician (Junior to Experienced)

Casaplex•Kensington, MD

8d•Onsite

About The Position

We are seeking a reliable and detail-oriented AV Service Technician to join our team. This role is open to both junior and experienced candidates. The ideal candidate will be comfortable working directly with clients in high-end residential and professional corporate environments, providing service, maintenance, and troubleshooting support for audio-visual systems while consistently meeting and exceeding company standards.

Requirements

Comfortable interacting directly with high-end clients and maintaining a high level of professionalism at all times
Ability to consistently follow and exceed company standards for performance, appearance, and client interaction
Strong problem-solving skills and attention to detail
Ability to communicate effectively both verbally and in writing
Commitment to ongoing learning and self-improvement to enhance service quality and client experience
Valid driver’s license and ability to travel to job sites
Ability to lift and handle AV equipment as needed
Junior Candidates: Basic understanding of AV systems or related technical field
Junior Candidates: Strong willingness to learn and develop technical skills
Junior Candidates: Effective verbal and written communication skills
Experienced Candidates: Proven experience servicing AV systems in residential and/or corporate environments
Experienced Candidates: Strong troubleshooting skills across AV, control systems, and networking
Experienced Candidates: Ability to work independently and manage service calls efficiently
Experienced Candidates: Strong verbal and written communication skills
Experienced Candidates: Demonstrated commitment to continuous learning and professional growth

Nice To Haves

Experience with control systems (e.g., Crestron, Control4, AMX)
Basic networking knowledge (IP addressing, routers, switches)
Industry certifications are a plus

Responsibilities

Diagnose, troubleshoot, and repair AV systems including audio, video, control, surveillance and networking components
Perform routine service calls, system maintenance, and upgrades
Provide on-site technical support in both residential and corporate settings
Communicate clearly and professionally with clients, both verbally and in writing, to resolve issues and explain solutions
Maintain and exceed company standards for professionalism, performance, and client satisfaction
Actively pursue ongoing learning and skill development to increase personal effectiveness and overall value to clients and the company
Document service activities, issues, and resolutions accurately
Collaborate with installation and engineering teams when needed