AV Production Engineer

JLL•Morrisville, NC

3d•Onsite

About The Position

As an AV Production Engineer at JLL, you'll be at the forefront of delivering exceptional audiovisual experiences that enable seamless communication and collaboration across our global operations. This role combines technical expertise with creative problem-solving as you operate, maintain, and upgrade video conferencing equipment and infrastructure that powers everything from executive presentations to large-scale corporate events. You'll work closely with stakeholders across the organization to understand their needs and translate them into robust technical solutions, managing video conferences for both internal and external meetings while ensuring maximum uptime and adherence to defined service level agreements. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll play a vital part in ensuring our technology infrastructure supports that vision. You'll troubleshoot complex technical challenges in real-time, collaborate with third-party vendors to perform root cause analysis, and mentor team members to elevate the entire team's capabilities. What sets JLL apart is our culture of collaboration, locally and across the globe, and this position offers the opportunity to work with state-of-the-art equipment and emerging technologies while making a meaningful impact. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal role for someone passionate about both technology and operational excellence.

Requirements

Bachelor's degree in Audio/Visual Production, Broadcasting, Computer Science, Information Systems, or related field, or equivalent practical experience in professional AV environments
8+ years of hands-on experience operating and troubleshooting professional audiovisual equipment in corporate, broadcast, or event production settings
Advanced technical knowledge of video conferencing systems, digital mixers, video switchers, cameras, microphones, projectors, monitors, and associated infrastructure components
Demonstrated ability to troubleshoot complex hardware and software issues under pressure and implement effective solutions while adhering to SLAs and maximizing uptime
Strong working knowledge of video infrastructure, endpoint equipment, and various cables, extenders, and audio/video peripherals used in professional environments
Excellent written and verbal communication skills with the ability to communicate clearly and professionally with diverse audiences including end users, technical teams, and executives
Proven ability to work independently as a self-starter while also collaborating effectively as part of a team, managing multiple priorities and deadlines simultaneously
Flexibility to work non-standard hours including early mornings, evenings, and weekends as event schedules and production demands require
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience in AV design, budget management, and project management for complex installations or enterprise-wide implementations
Production experience with Zoom Webinar, Zoom Meetings, Teams Meetings, and other industry-standard video collaboration platforms in corporate environments
Professional certifications such as CTS (Certified Technology Specialist), CTS-I, or manufacturer-specific credentials from Crestron, Extron, QSC, or similar vendors
Basic to intermediate understanding of networking concepts, network protocols, and AV-over-IP technologies relevant to video conferencing infrastructure
Knowledge of eCDN management and other enterprise video collaboration products and services used in large-scale organizational deployments
Experience with automated production systems, broadcast graphics, and integration of emerging technologies in corporate communications environments
Background in mentoring technical staff and developing training programs to elevate team capabilities and ensure consistent service delivery standards

Responsibilities

Operate and manage audiovisual equipment for corporate events, meetings, webcasts, and video conferences, ensuring flawless execution and professional-quality output across all productions
Troubleshoot and resolve video conferencing and event service incidents in real-time, including hardware and software issues, adapting quickly to technical challenges in live production environments
Maintain and upgrade video conferencing equipment and infrastructure, performing routine audits, testing, and equipment inventory management to ensure optimal system performance and maximum uptime
Work with digital mixers for live sound production, video switchers, digital camera equipment, Clear Com audio devices, multi-channel lighting boards including presets, and various video and audio peripherals
Collaborate with third-party vendors to troubleshoot complex issues, perform root cause analysis, and coordinate technical solutions while adhering to defined SLAs and processes
Produce comprehensive Run of Show documents, attendance reports, IT equipment readiness checklists, and other essential materials for audio video production planning and execution
Manage multiple concurrent projects and deadlines, prioritizing competing demands while maintaining clear communication with end users, executives, IT teams, and management stakeholders
Mentor and train team members on best practices, technical procedures, and emerging technologies to build capabilities and promote consistency across the organization
Stay current with video infrastructure, endpoint equipment, networking protocols, and industry-standard platforms to continuously improve service delivery and recommend innovative solutions