AV Field Engineer

New Era Technology•West Chester, PA

2d•Hybrid

About The Position

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Requirements

Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
Understanding of how audiovisual systems function, and how to diagnose and resolve problems within those systems
An ability to use discretion and good judgment regard to sensitive or confidential information
Proficient with computers, including audiovisual applications (AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp, etc.)
Must have a clean driving record
Ability to work flexible hours and period domestic and international travel
Must have excellent organization skills
Must have proven multitasking skills and can work under extreme pressures
Must have solid soldering skills
CTS certification and a minimum of four years of AV experience is required with proven proficient skills required for Field Engineer level from New Era Technology.
Ability to drive a company vehicle to client sites
Ability to stoop, kneel, bend at the waist, and reach on a daily basis
Ability to safely use ladders, scaffolding and lifts
Willing to work at heights
Regularly use hands and fingers to handle, control or feel objects
Regularly see details of objects that are less than a few feet away
Regularly speak clearly so listeners can understand
Regularly understand the speech of another person
Frequently work on projects that require deadlines
Ability to lift and carry up to 50 pounds

Responsibilities

Work with engineering team to complete drawing reviews
Oversee and support multiple projects occurring simultaneously
Review project requirements and schedule remote & onsite support time to complete projects in timely fashion
Support Project Managers and Engineers regarding project specific technical requirements
Participate in engineering discussions
QC systems installed by others (i.e. subcontractors, etc.)
Train clients on use of AV Systems
Support install team in installation of systems as needed
Crimp, solder, wire pull, label, terminate, and other technical tasks associated with AV systems
Fabricate AV systems in the field and inhouse as needed
Stage AV systems in-house as needed
Installing and labeling equipment into racks
Dressing cables in racks, under tables, in credenzas, in lecterns/podiums etc.
Labeling and Terminating cables both in and out of racks
Documentation of equipment (i.e. Serial Numbers, MAC addresses, IP Addresses, etc.)
Inventory control and Chain of Custody
Read and markup project documents
Maintain a clean and organized work area
Configure, Load, test and troubleshoot control systems programming
Write, load, and tweak DSP files
Write, load, and test basic configurable systems
Work closely with the programmer (whether in-house or sub-contractor)
Troubleshoot and repair newly installed and existing custom AV systems
Provide detailed daily reports of work completed and open Punch-List items
Read, understand and follow any consultant documentation
Use hand and power tools
Safe use of ladders, scaffolding and lifts
Lift heavy and bulky equipment
Understand and meet all deadlines
Resolve all customer service issues with management
Maintain a professional appearance and attitude
Work to achieve 100% customer satisfaction 100% of the time
Full compliance with company’s policies and procedures
Giving excellent customer service through a professional attitude
Other duties as deemed necessary by management