AV Operations Director

Latitude Inc•Havertown, PA

1d•$130,000 - $160,000

About The Position

The Director of AV Operations is a senior leadership role responsible for overseeing the installation, project management, and engineering functions within the organization. This individual drives operational excellence across all AV projects, ensuring high-quality delivery, technical innovation, and efficient execution from design through installation. The Director will lead cross-functional teams, optimize processes, and ensure projects are completed on time, within scope, and on budget.

Responsibilities

Provide strategic direction and oversight for AV installation, engineering, and project management teams.
Develop and implement operational processes, standards, and best practices to improve efficiency and consistency.
Establish KPIs and performance metrics to track departmental success and drive continuous improvement.
Collaborate with executive leadership to align AV operations with overall business objectives.
Oversee the full lifecycle of AV projects, from pre-sales engineering support through final installation and client handoff.
Ensure all projects are delivered on time, within budget, and meet client expectations.
Manage resource allocation, scheduling, and project prioritization across multiple concurrent projects.
Mitigate risks and resolve escalated project issues.
Supervise AV engineering teams responsible for system design, technical drawings, and documentation.
Ensure designs meet client requirements, industry standards, and scalability expectations.
Evaluate and implement new technologies, tools, and methodologies to enhance system performance and innovation.
Maintain quality control standards for all engineering outputs.
Oversee field installation teams to ensure adherence to project specifications, timelines, and safety standards.
Develop installation workflows, training programs, and quality assurance processes.
Ensure compliance with local codes, safety regulations, and company standards.
Support complex or high-profile installations as needed.
Lead, mentor, and develop managers and team members across all AV operational departments.
Foster a culture of accountability, collaboration, and continuous learning.
Participate in hiring, onboarding, and performance management.
Identify skill gaps and implement training and development plans.
Serve as an escalation point for key clients and stakeholders.
Partner with sales and account teams to support proposals and ensure alignment between client expectations and delivery.
Maintain strong relationships with vendors, manufacturers, and subcontractors.
Develop and manage departmental budgets, forecasts, and cost controls.
Monitor project financial performance, including margins, labor utilization, and cost overruns.
Identify opportunities to improve profitability and operational efficiency.