AV & IT Project Manager, Workplace Solutions

Nestle Operational Services Worldwide SA•Arlington, VA

11d•$131,931 - $188,530•Hybrid

About The Position

The Workplace Audio Visual & IT Project Manager is responsible for efficient, effective, and reliable execution of AV and IT technology projects while minimizing disruption and applying consistent principles. The role leads projects from preliminary planning and strategy development through estimation, design, pre-construction, installation, commissioning, and completion of post-project documentation. It also owns and governs workplace technology systems and applications supporting the Workplace Solutions team. The role manages workplace technology platforms and vendor relationships, monitors service performance and utilization, leads operational escalations, and maintains standards aligned with enterprise architecture, security, compliance, and employee experience objectives. It also oversees meeting-room AV and conferencing services, day-to-day meeting technology operations, and technology support for events and hybrid meetings across supported U.S. locations.

Requirements

Bachelor's degree in Information Technology, Computer Science, Audio Visual Technology, Electronics, Engineering, or a related field.
At least 5 years of project management experience in AV systems integration, IT infrastructure deployment, or corporate technology delivery.
Experience with AV/IT deployments for corporate offices, factories, and distribution centers.
Knowledge of commercial AV control, networking, and conferencing technologies, such as Microsoft Teams Rooms.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) and Microsoft Project.
Ability to read and interpret AV drawings, scopes of work, and construction drawings.
CTS (Certified Technology Specialist) certification required within 180 days of employment.
Willingness and ability to travel up to 20%.

Nice To Haves

PMP certification preferred.

Responsibilities

Work with business stakeholders, IT, and AV integration partners to assess the feasibility and challenges of upcoming AV/IT projects.
Develop project strategy, timelines, programming, and major requirements for AV and IT deployments.
Prepare estimates and detailed budgets and partner with Finance on capital approval packages.
Partner with Procurement to create RFPs, solicit and evaluate bids, present findings, and recommend vendors to relevant leadership and partner teams.
Coordinate with in-house staff, designers, AV integrators, and technology suppliers to develop final technology layouts and evaluate workplace and special-area requirements.
Ensure required permits, Certificates of Insurance, and approvals are obtained.
Maintain project schedules, budgets, and drawing logs, and lead regular progress meetings with partner teams.
Ensure timely processing of vendor, integrator, subcontractor, hardware, software, and licensing invoices and applications.
Write AV/IT-related RFPs, contracts, purchase orders, and change orders; record field work and assess change-order impacts on cost and schedule.
Assemble, distribute, and file as-built drawings, technology standards, warranties, end-user license agreements, and other closeout materials.
Own and manage workplace technology platforms and applications, including planning, vendor management, governance, user adoption, lifecycle management, and continuous improvement.
Serve as the primary liaison among Workplace Solutions, IT, Security, vendors, and business stakeholders.
Monitor service performance, platform utilization, and vendor effectiveness.
Lead operational escalations and issue resolution for workplace technology services.
Define and maintain technology standards aligned with enterprise architecture, security, compliance, and employee experience objectives.
Ensure reliable, ready, and user-friendly meeting-room AV technology and conferencing services across supported locations.
Oversee day-to-day meeting technology operations and coordinate with on-site support staff, vendors, IT partners, and business stakeholders to resolve issues and maintain service continuity.
Plan and support AV for large events, executive meetings, town halls, and other high-visibility gatherings, including testing, live support, escalation management, and post-event review.
Monitor and own streaming and hybrid-meeting support across U.S. market locations, ensuring consistent standards, coverage, and timely issue resolution.
Manage conference room accounts, standards, configurations, service expectations, lifecycle planning, and alignment with enterprise collaboration tools.
Provide employee guidance and support for meeting technology, conferencing tools, and workplace AV services.
Perform additional duties and responsibilities as assigned.