AV Field Engineer

iSpace Environments•Minneapolis, MN

9d•$39 - $44•Hybrid

About The Position

The AV Field Engineer is responsible for the successful configuration, set-up, fine-tuning, programming, testing, troubleshooting and completion of audio-visual and video projects for iSPACE customers. Work will be completed in the office as well as the customer site and will be at the direction of iSPACE Project Managers. The AV Field Engineer will work alone or in conjunction with a Lead Technician to complete each project. This position requires a high level of proficiency in audio-visual, network, audio-conferencing and video-conferencing operations. You will be working with technicians, customer I.T. personnel, sub-contractors, engineers, programmers, project managers, sales and internal staff to complete professional AV systems designed to exceed customer expectations.

Requirements

Bachelor's degree from four-year college or university in engineering or closely related discipline plus a minimum of 5 years field experience in the audio/video integration industry; a minimum of 3 years of experience in network engineering in addition to A/V experience; or equivalent combination of education and experience.
Proficient in Microsoft Office including Word, Excel and PowerPoint
Working knowledge of Video-Conferencing (Cisco, Polycom), VOIP Systems (Biamp, Polycom and QSC), Control systems (Crestron and Extron), DSP Systems (Biamp, Polycom and QSC), Desktop Conferencing Solutions (Video, Polycom) and Lighting Systems (Lutron & Brightline) will be required.
Certified for at least one core DSP product line: Biamp, Tesira, or QSC.
Willingness and ability to work beyond 40 hours per week during peak periods to ensure client needs are met.
Ability and willingness to travel as well as work evenings or weekends is required.
Ability to command a field crew from onset to completion of an integrated solution.
Strong written and verbal communication and customer service skills.
Strong troubleshooting and decision-making skills.
Ability to conduct a thorough site visit.
Ability to document a high level of detail as it pertains to each project in a fast pace and changing environment.

Nice To Haves

Certified for web conferencing solutions Team's certification is a plus.
Crestron certifications preferred.
CTS certified a plus.

Responsibilities

Video Conferencing provisioning.
VOIP System provisioning.
Control System provisioning.
DSP programming and audio engineering.
Desktop Conferencing configuration and set-up.
Lighting System programming.
Test systems upon completion to ensure systems function properly.
Diagnose, troubleshoot, and correct technical issues on site.
Provide direction to Lead Technicians and Engineers for trouble-shooting and final engineering changes.
Test, train and instruct customers and fellow internal team members on the proper use of equipment and systems.
Read and interpret wiring diagrams, schematics, and blueprints for solutions.
Investigate and resolve open issues with vendor support teams.
Obtain technical certifications and continual training as directed by management to further develop your career.
Work with Help Desk to resolve escalated service calls may be required.
Help to ensure all projects are done within the scope of work that is defined, installed within the predefined budget and customer deadline.
Provide daily, written updates to Project Management.
Help to ensure all projects are completed and approved by the client with signed “sign off sheets” when appropriate.
Document and submit final programs and as-builts (if needed) for installed solution.
Document and fill out weekly timecards and expense reports.
Travel outside the Twin Cities Metro area will be required to perform final commissioning of projects. Our primary geographic areas of concentration for sales opportunities are based in a 100-mile radius of the Minneapolis/St Paul and San Francisco Bay area; however, regional and national projects will arise often and require travel to these areas.
Work is sometime required outside of the standard workday to meet customer requirements. This includes the willingness and ability to work early mornings and/or evenings and some weekends.
This position also supports the Service Department for client trouble calls both remote and on-site.
Serve as a Steward of iSPACE Core Values and Brand