Automotive Warranty Claims Specialist
About The Position
As an Automotive Warranty Claims Specialist, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. This role involves reviewing all warranty paperwork to ensure proper documentation and verifying criteria required by the factory or distributor. You will also keep abreast of all factory recalls and announcements, reconcile all warranty receivables, and work with the accounting department to obtain payments. Maintaining service and customer records as required by the warrantor and utilizing technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment are key aspects of this position. Additionally, you will process and post all service warranty ROs.
Requirements
- Technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment
- Strong customer service skills
- Computer proficiency
- Valid driver's license
- Willingness to submit to background check, driving record & drug test
Nice To Haves
- Experience preferred but not required
Responsibilities
- Review all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor
- Keep abreast of all factory recalls and announcements
- Reconcile all warranty receivables and working with the accounting department to obtain payments
- Maintain all service and customer records as required by the warrantor
- Utilize technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment
- Process and post all service warranty RO's
Benefits
- Compensation is based on experience and is competitive with the retail automotive industry.
- Excellent benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
