CO Onsite - Automotive Warranty Claims Adjuster

American Auto Shield•Lakewood, CO

6d•Onsite

About The Position

American Auto Shield (AAS) is seeking a full-time, on-site General Claims Adjuster for its Lakewood, Colorado office. Founded in 2002, AAS specializes in 3rd party home and vehicle service contract claims administration and has experienced significant growth. The Claims Adjuster will be responsible for adjudicating claims in accordance with contract terms and internal procedures, providing excellent customer service, and documenting claims accurately. Mechanics, service writers, advisors, and technicians are encouraged to apply. The position requires adherence to a defined work schedule, the ability to work independently, and problem-solving skills. Basic knowledge of Microsoft Office and internet navigation is also required. The company offers competitive compensation and a comprehensive benefits package.

Requirements

Able to adhere to a defined work schedule.
Able to work independently and meet or exceed production targets with minimum supervision.
Friendly, courteous, and service-orientated.
Able to recognize problems, identify possible causes, and resolve routine problems.
Able to read and interpret vehicle service contracts after completing company provided training.
Able to comprehend and carry out verbal instructions.
Basic knowledge of Microsoft Office and Internet navigation.
High School Diploma or General Education Degree (GED).
Automotive mechanical experience and/or training required.

Responsibilities

Provide excellent customer service.
Adjudicate and document claims according to coverage terms and standard operating procedures.
Provide accurate and timely information to all external and internal customers concerning claim status and other claim inquiries.
Recommend further action on claims exceeding authority limits.
Other duties as assigned.