Automotive Warranty Administrator | $26.50-$30/hr + Bonus | Infiniti of Tacoma

LARSON MOTORS INC•Fife, WA

7h•$27 - $30•Onsite

About The Position

Infiniti of Tacoma is looking for a Service Warranty Administrator to assist our busy Service Department with warranties. This is an opportunity to take ownership of all warranty claims within the department. For driven individuals, the right environment can make all the difference. Infiniti of Tacoma provides the tools, support, and opportunity for motivated team members to succeed while building a rewarding career. Hands on, paid training will be provided.

Requirements

Ability to manage multiple warranty claims simultaneously while maintaining accuracy and meeting manufacturer deadlines.
Exceptional organizational skills
A Collaborative, team-orientation mindset
Strong attention to detail with the ability to review repair orders
Proficiency with dealership management systems
Previous experience in warranty claims processing with Infiniti is a plus.
Understanding of warranty programs, repair order documentation, and service history.
Strong attention to detail, excellent organizational and time-management skills, and ability to work under pressure.
Strong verbal and written communication skills to interact with customers, technicians, and management.
Proficient with warranty management software and general office software.
Ability to identify discrepancies in claims and work toward resolutions

Responsibilities

Process and submit Infiniti warranty claims accurately, promptly, and in accordance with manufacturer guidelines.
Review repair orders for proper documentation and assign labor operation codes based on technicians’ notes and descriptions.
Reconcile warranty receivables with payments and maintain accuracy in the accounting schedule.
Work closely with the service department to provide quick and efficient customer service experiences.
Follow up on outstanding claims and correct rejected claims for resubmission.