Automotive Warranty Administrator

Masters Transportation • Kansas City, MO

2d • $22 - $26 • Onsite

About The Position

The Warranty Administrator at Master’s Transportation will be responsible for managing the warranty claims processes, vendor interactions, and ensuring compliance with warranty policies. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with over twenty different OEMs and suppliers to optimize warranty operations. The role is required to provide positive and professional service to internal and external clients, while managing multiple priorities with a sense of purpose.

Requirements

• High school diploma or equivalent required
• Proficiency in Microsoft Office Suite
• 2+ years of warranty administration, automotive service administration, dealership operations, fleet maintenance administration, or related experience
• Proficiency in the use of a computer and standard office software
• Positive and professional communication and customer service skills
• Solution-oriented with strong analytical skills
• Ability to manage multiple competing priorities
• Attention to detail with a high level of accuracy
• Sense of urgency

Nice To Haves

• Associate degree in Business Administration, Automotive Technology, Accounting, or related field preferred
• Experience processing vehicle warranty claims preferred
• Experience working with OEM warranty systems, service management software, or dealer management systems preferred
• Experience in commercial fleet, transportation, heavy-duty truck, bus, or specialty vehicle industries
• Knowledge of Ford, Chevrolet, RAM, Freightliner, Mercedes-Benz, or similar OEM warranty programs
• Experience reconciling warranty receivables
• Experience reviewing repair orders for warranty compliance
• Familiarity with service department operations and technician workflows

Responsibilities

• Work with leadership to establish and implement warranty policies and procedures to maintain consistency and efficiency
• Oversee daily warranty operations, including filing and tracking claims with vendors and OEMs
• Analyze warranty data to assess claim validity, accuracy, and trends
• Inspect defective products and gather relevant documentation to support warranty claims
• Maintain and monitor warranty databases for precise recordkeeping and reporting
• Serve as a liaison with vendors, suppliers, and manufacturers to facilitate warranty claims resolution
• Develop strategies to improve warranty processing efficiency and reduce turnaround times
• Conduct internal audits to ensure compliance with company warranty policies and OEM guidelines
• Train and mentor service advisers on warranty submission procedures and best practices
• Submit annual labor rate increase requests to OEMs based on training requirements and industry benchmarks
• Stay updated on warranty regulations, industry innovations, and emerging best practices

Benefits

• Generous paid time off and 12 paid holidays.
• Competitive medical, dental, and vision insurance options.
• Company-paid life insurance and short- and long-term disability benefits.
• 401(k) retirement plan with company match. Immediate vesting.
• Flexible Spending Account and Health Savings Account options.
• Employee discounts on travel, entertainment, and more.
• Ongoing investment in employee growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED