Automotive Vendor Relationship Manager

null, AAA New Mexico LLC • Albuquerque, NM

10d

About The Position

The Automotive Vendor Relationship Manager supports consistent delivery of roadside assistance to AAA members and customers by providing field support to independent contractors in Emergency Roadside Services. The position guides station owners and staff on performance standards, business practices, driver training, and operational performance; maintains contractual requirements; reviews performance data and works with providers on improvements; and visits stations throughout the assigned field territory. The role also evaluates station locations, facilities, equipment, and driver appearance against Club Standards; conducts mystery shopping and technician ride-alongs; addresses member service issues; monitors coverage and response times; develops business proposals for operational changes; and works with dispatch departments to support service delivery and resolve area disputes.

The position is approximately 75% field work, including national travel, and 25% in-office work.

Requirements

• Four-year college degree or equivalent combination of education and work experience.
• Five years of demonstrated sales and/or vendor management experience, including management of work teams.
• Experience developing recommendations and proposals, negotiating successfully, and resolving complaints.
• Professional verbal and written communication skills, including excellent presentation skills.
• Proficiency in Outlook, Word, Excel, and PowerPoint.
• Ability to perform field work and national travel as part of a schedule that is approximately 75% field work and 25% in-office.

Nice To Haves

• Experience with Salesforce and Tableau.
• Experience preparing and analyzing financial reports, developing cost-benefit models, and working with financial spreadsheets and profit-and-loss statements.

Responsibilities

• Ensure consistent delivery of service to AAA members and customers through independent contract stations.
• Guide station owners and staff on performance thresholds, business practices, driver training, and operational performance.
• Maintain and uphold contractual terms and conditions between the Auto Club and independent contractors.
• Research and analyze station performance data and collaborate with providers to identify and implement improvement strategies.
• Visit stations consistently to meet with independent providers and review performance.
• Inspect and evaluate station locations, facilities, equipment, and driver appearance for compliance with Club Standards.
• Conduct mystery shopping and technician ride-alongs to coach technicians and improve member service.
• Investigate, document, and resolve member and customer service issues as needed.
• Monitor station coverage to ensure response-time requirements are met.
• Prepare formal business proposals recommending operational changes to contract stations.
• Collaborate with dispatch departments to ensure service delivery and resolve area disputes as needed.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager