Automotive Technician - Store 1635

Monro Inc.•Albany, CA

About The Position

The Assistant Manager role is a full-time, hourly position based on business needs. The Assistant Manager is a key holder and serves as manager on duty in the Store Manager’s absence or when business demands require it. The role assists with managing an automotive retail service and repair store to meet or exceed service standards and achieve Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates provide exceptional 5 Star service through effective communication about vehicle issues and proposed solutions, and by meeting guest expectations for timeliness and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tires, service products, and promotions; address guest sales, service, complaint, and adjustment needs; and build relationships that encourage satisfaction, loyalty, and retention.
Help technicians communicate repair and service needs to guests.
Maintain the store in excellent condition, clean, and consistently ready for guests.
Assist with inventory management, including oversight of pulling tires and parts, unloading shipments, and stocking inventory.
Direct and oversee other technicians and assist with services and repairs as needed.
Organize store workflow so technician skills are used efficiently and work is completed effectively and promptly in accordance with Monro standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.