Automotive Technician - Store 1635

Monro•Albany, NY

About The Position

The posting describes a full-time, hourly Assistant Manager position at an automotive retail service and repair store. The Assistant Manager is a key holder and serves as manager on duty when the Store Manager is absent or business demand requires it. The role assists with store operations to meet service standards and Monro’s performance and profitability goals. It helps ensure teammates provide exceptional 5 Star service through clear communication about vehicle issues and proposed solutions, and by meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to improve satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store’s cleanliness and keep it in guest-ready condition according to Monro standards.
Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize workflow so technician skills are used efficiently and services and repairs are completed effectively and on time in accordance with Monro operating standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently use required safety standards established by training and company policies and procedures.
Perform Store Manager functions as business needs dictate.
Complete other duties as assigned and required by the direct supervisor.
Complete all required Monro training within the provided guidelines and timelines.