About The Position

The Master or Level “A” Automotive Service Technician is responsible for understanding and completing complex work required to repair customers’ vehicles. The role involves diagnosing and repairing major components, removing and replacing parts as needed, and applying extensive experience with a particular manufacturer’s vehicles. The technician is expected to hold manufacturer certifications across areas such as engine mechanics and controls, electrical systems, hydraulic brakes, suspension, heating and air conditioning, instruments and gauges, drivability, intermittent issues, and noises. The technician performs repairs to dealership and factory standards, determines additional safety or service needs, documents work and recommendations, communicates with service advisors, and verifies repairs when appropriate. The position also includes ongoing technical training, supporting other technicians, helping develop novice team members, maintaining customer satisfaction, and complying with safety, environmental, legal, and company requirements.

Requirements

  • Previous automotive technician experience.
  • Basic tools.
  • Strong technical and mechanical skills.
  • Ability to work as part of a team and repetitively perform complex tasks.
  • At least 18 years of age.
  • Valid driver's license.
  • Ability to pass pre-employment background and drug screening.

Nice To Haves

  • ASE certifications are heavily preferred.
  • Manufacturer certifications are heavily preferred.

Responsibilities

  • Perform repair-order work efficiently and accurately in accordance with dealership and factory standards.
  • Inspect assigned vehicles to identify additional safety or service work that is required or recommended.
  • Complete a multi-point inspection form for each vehicle.
  • Document all work performed and recommended on assigned repair orders.
  • Communicate with the service advisor when additional work is needed or repairs cannot be completed within the promised time.
  • Maintain technician proficiency according to Asbury standards.
  • Conduct road tests when necessary and practical to determine required work and verify completed repairs.
  • Use manufacturer- and management-assigned product and technical training; participate in manufacturer-sponsored training programs and schools.
  • Maintain the manufacturer Customer Satisfaction Index at or above Asbury’s specified goals for district, regional, and national scores.
  • Complete work, notations, and timekeeping for warranty repair orders and warranty claims.
  • Report situations or conditions that could jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees.
  • Perform diagnosis and repair at all levels on automobiles and light trucks.
  • Use handheld devices to diagnose malfunctions.
  • Assist fellow shop technicians with vehicle diagnosis.
  • Participate in training and developing novice shop team members and technicians.
  • Return customer vehicles as clean as they were before service.
  • Complete required training and comply with applicable regulations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
  • Comply with applicable laws and company policy when safeguarding customer vehicles, property, and information.

Benefits

  • Paid holidays and paid time off.
  • Paid training.
  • Stock awards for eligible management and front-line team members.
  • Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
  • Up to 12 weeks of paid pregnancy leave (disability leave).
  • Paid parental leave.
  • Health savings and flexible spending accounts.
  • Short-term and long-term disability plans.
  • Whole life and term life insurance.
  • 401(k) with company match.
  • Pet insurance.
  • Digital career path tool and continuous training through Asbury’s Internal Learning Management System.
  • Professional growth and development opportunities.
  • Technician student loan relief resources.
  • Employee assistance program.
  • Employee discounts on parts and service repairs.
  • Scholarship awards.
  • Opportunities to join community service initiatives, including paid volunteer hours.
  • Employee referral program with bonus opportunities.
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