Automotive Technician Claims Adjuster - Mechanical Warranty
About The Position
The Vehicle Service Contract (VSC) Claims Adjuster administers mechanical vehicle service contract claims from intake through resolution, ensuring timely, accurate, and customer-focused handling. The role reviews contract coverage, validates supporting documentation, evaluates repair estimates, and determines claim eligibility in accordance with policy guidelines and service standards. The adjuster serves as a primary point of contact for repair facilities, dealership partners, customers, and internal partners, providing clear communication, guidance, and issue resolution throughout the claims process. This position is based onsite in Greenville, South Carolina, in an operations center with frequent inbound phone communication. Dedicated supervisors are available for guidance and escalation support, and the team uses claims management systems and internal tools to organize work and process claims efficiently. The role can lead to advancement into Senior and Lead positions.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in the automotive service industry, such as as a technician/mechanic, service advisor, parts advisor, or parts counter specialist.
- Strong automotive technical and mechanical knowledge.
- Previous experience in claims handling, automotive service, warranty administration, or a related field.
- Proficiency with Windows and Microsoft Office products, along with basic computer skills.
- Effective communication, documentation, and customer service skills.
- Ability to evaluate information, apply policy guidelines, and make sound decisions.
- Must be authorized to work in the U.S. or Canada.
- Must be able to successfully pass a background check.
Nice To Haves
- Past or current ASE certifications.
- Past or current OEM certifications.
- Automotive trade or technical degree or graduate status.
- Experience in claims adjudication.
- Bilingual in Spanish or French.
Responsibilities
- Oversee and manage vehicle service contract claims.
- Conduct and coordinate inspections for claims exceeding defined thresholds or when needed to validate reported failures.
- Review contract terms and determine coverage eligibility based on policy guidelines.
- Validate supporting documentation and assess repair estimates for accuracy and completeness.
- Communicate with repair facilities, customers, and internal partners to provide updates, guidance, and issue resolution.
- Maintain accurate claim records and documentation throughout the claims lifecycle.
- Meet productivity and quality benchmarks while applying sound judgment to support fair and consistent claim decisions.
- Identify and escalate complex issues or exceptions as needed.
- Listen actively while entering accurate data concurrently.
Benefits
- Medical, dental, and vision insurance.
- Flexible Spending Account.
- Health Savings Account.
- 401(k) plan with company match.
- Company-paid short-term and long-term disability insurance.
- Company-paid life insurance.
- Paid holidays and vacation.
- Employee referral program.
- Employee Assistance Program.
- Wellness programs.
- Paid community service opportunities.
- Tuition reimbursement.
- Ongoing training and personal development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
