Mechanical Claims Adjuster I- Expanded
About The Position
CareGard Warranty Services, part of Automotive Financial Group (AFG), is hiring a Mechanical Claims Adjuster I to evaluate and adjudicate vehicle service contract claims. The role uses hands-on automotive mechanical knowledge and diagnostic expertise to assess repair recommendations, diagnostic findings, supporting documents, and contract coverage. The adjuster handles routine claims and assists with more complex claim investigations and resolutions, which may represent up to 50% of the workload, within established authority limits and in collaboration with leadership and team members. This position is based onsite in Grapevine, Texas. The successful candidate communicates with repair facilities and internal and external parties, processes approved claims through an online portal, maintains complete records, and contributes to accurate, timely customer service. Compensation is based on relevant hands-on automotive technician experience and active ASE certifications.
Requirements
- At least two years of hands-on automotive technician experience.
- At least one active ASE certification, A1 through A8.
- Strong knowledge of automotive systems, diagnostic procedures, and repair processes.
- Excellent analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication skills and ability to accurately gather and relay information.
- Excellent customer service skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to type at least 30 words per minute.
- Strong attention to detail, with a focus on accurate data entry and record keeping.
- Demonstrated reliability, dependability, and accountability.
- Ability to work onsite in Grapevine, Texas (76051).
Nice To Haves
- Bilingual proficiency in English and Spanish.
Responsibilities
- Understand and interpret ancillary policies to accurately adjudicate claims.
- Review submitted claims to verify compliance with contract terms, conditions, and coverage.
- Apply hands-on automotive mechanical knowledge and diagnostic expertise to evaluate repair recommendations, diagnostic findings, and supporting documentation.
- Process approved claims through the online portal, accurately documenting communications and transactions.
- Communicate directly with repair facilities to coordinate payments for approved claims.
- Respond to internal and external inquiries regarding claims and coverage via phone, email, mail, and fax.
- Collaborate with fellow adjusters and other departments to provide accurate and timely customer service.
- Maintain accurate records, including data entry, claim analysis, and follow-up tracking.
- Meet 5 Star Google Review requirements in accordance with company policy.
- Assist with the investigation, evaluation, and resolution of complex claims within established authority limits; complex claims may represent up to 50% of the workload.
- Collaborate with leadership and team members to evaluate and resolve complex claim scenarios as assigned.
Benefits
- Nine paid holidays.
- Paid time off: 10 days during the first year.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Education and licensing assistance.
- Employee recognition programs and company events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
