Automotive Store Manager - Store 1392

Monro•Temple Terrace, FL

About The Position

The salaried Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and teammates, including selecting, coaching, and developing teammates. The role supports Monro’s vision to be a leading neighborhood provider of quality automotive service and tires by promoting products and services to guests. The Store Manager oversees sales and service operations, staffing and teammate development, expense and inventory management, guest satisfaction, store condition, safety, and compliance. The role also maintains technical knowledge by completing required Monro University training and operates and maintains store equipment safely.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timelines.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent 5-star guest experience.
Help develop and implement sales plans, and ensure sales goals are achieved through knowledge of products, services, and the automotive industry.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services to support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs when needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store’s cleanliness and ensure it is in excellent, guest-ready condition and meets Monro standards.
Schedule guest appointments and assign teammates according to skill level to complete vehicle services and repairs efficiently and on time.
Meet sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards.
Consistently follow required safety standards established in training and company policies and procedures.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.