Automotive Store Manager - Store 127

Monro Inc.•Altoona, PA

10d

About The Position

The Store Manager is a salaried role that provides daily leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates by selecting, coaching, and developing staff. The role supports Monro’s vision of being a trusted neighborhood provider of quality automotive service and tires by promoting products and services to guests. The Store Manager oversees sales and service operations, staffing, inventory, expenses, guest relationships, and store condition. The position also provides direction to technicians, assists with services and repairs when needed, ensures safety and regulatory compliance, and completes required Monro training.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills sufficient to communicate effectively with teammates and guests.
Complete required Monro training within the provided guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to provide a consistent five-star guest experience.
Help develop and implement sales plans, and ensure sales goals are achieved through knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services to maintain a productive sales environment.
Direct and oversee technicians and assist with services or repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluations, performance management, and teammate development to ensure effective store staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, and utilities.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, according to Monro standards, and keep it clean and guest-ready.
Schedule guest appointments and assign teammates according to skill level to complete vehicle services and repairs efficiently and on time.
Achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in communicating repair and service needs to guests.
Follow company policies, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other assigned and required duties.