Automotive Assistant Store Manager - Store 127

Monro Inc.•Altoona, PA

10d

About The Position

The Automotive Assistant Store Manager is a full-time, hourly position with hours based on business needs. The Assistant Manager is a key holder and serves as manager on duty in the Store Manager’s absence or when demand requires it. The role assists with managing an automotive retail service and repair store to meet or exceed service standards and achieve performance and profitability goals. The Assistant Manager helps ensure teammates deliver exceptional 5 Star guest service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technician abilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tires, services, and promotions; address guest sales, service, complaint, and adjustment needs; and build relationships that support satisfaction, loyalty, and retention.
Help technicians communicate repair and service needs to guests.
Keep the store clean, in excellent condition, and consistently ready for guests in accordance with Monro standards.
Assist with inventory management, including overseeing the pulling, unloading, and stocking of tires and parts.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skills are used efficiently and services and repairs are completed effectively and on time according to company standards.
Follow company policies and procedures and applicable governmental, environmental, and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.