Automotive Assistant Store Manager - Store 127

Monro•Altoona, PA

About The Position

The Assistant Manager is a full-time, hourly position responsible for helping manage the operations of an automotive retail service and repair store, meeting or exceeding service standards, and achieving Monro’s performance and profitability goals. The Assistant Manager is a key holder and serves as manager on duty in the Store Manager’s absence or when business demand requires it. The role helps ensure teammates provide exceptional 5 Star service through effective communication about vehicle issues and proposed solutions, and by meeting guest expectations for service timing and quality. The Assistant Manager may perform Store Manager functions as business needs dictate.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all Monro-required training within the provided guidelines and timelines.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technician abilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending appropriate tire and service products and promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent condition and in guest-ready condition according to Monro standards.
Assist with inventory management, including overseeing the pulling, unloading, and stocking of tires and parts.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skills are used efficiently and services and repairs are completed effectively and on time in accordance with Monro standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently use required safety standards established through training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Complete other duties as assigned and required by the direct supervisor.