Automotive Store Manager - Store 165

Monro Inc.•Wilkes-Barre, PA

About The Position

The Store Manager is a salaried position that provides daily leadership to all store roles, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates by selecting, coaching, and developing staff. The role supports Monro’s vision by promoting products and services and providing guests with quality automotive service and tires. Monro is an automotive service and tire dealer with nearly 1,100 shops in 32 states and 16 brands. The company describes its approach as people-first and emphasizes teamwork, guest relationships, honesty, and integrity.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all required Monro training within the stated guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, understand the services and products offered and the automotive industry, and achieve sales goals.
Recommend tire and service products and promotions to guests to support sales, satisfaction, loyalty, and retention.
Train and develop teammates in shop operations and guest services to maintain a productive sales environment.
Direct and oversee technicians and assist with services and repairs when needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent, clean, guest-ready condition in accordance with Monro standards.
Schedule guest appointments and assign teammates based on skill level to complete vehicle services and repairs efficiently and on time.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships and assist teammates in explaining repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical proficiency by completing required Monro University training courses and modules on time.
Safely operate, use, and maintain equipment in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.