Automotive Service Technician

Steve Padgetts Honda of Lake Murray•Irmo, SC

About The Position

The Automotive Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various makes and models. The role emphasizes customer satisfaction, safe and dependable vehicle service, and addressing customers’ original concerns before identifying additional service opportunities. The technician sets personal service-improvement goals and monitors progress using customer satisfaction and production metrics provided by the Service Manager. The technician keeps current with technical publications, Service Comm, and Asist terminal operations; participates in available factory and in-house training; completes repair orders and required shop paperwork; and maintains a professional appearance and work ethic. Other duties may be assigned by the Service Manager, ASM, or Group Leader. The employer describes a professional work environment, training, competitive compensation, growth opportunities, and benefits.

Requirements

High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and a good driving record.
Strong communication skills, professional appearance and work ethic, a positive high-energy attitude, and superior customer service skills.
Experience performing warranty and non-warranty vehicle inspections, diagnostics, maintenance, and repairs is sought for ideal candidates.

Nice To Haves

Technical or trade school degree preferred.
Proven track record of achieving or exceeding goals.

Responsibilities

Troubleshoot customer concerns using the administrative and technical tools provided.
Treat customers courteously and greet customers in the Service Drive who have not yet been acknowledged.
Stay current with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to provide safe, dependable vehicle service as promised on the first visit.
Address original customer concerns before moving on to additional sales.
Inspect vehicles for additional service opportunities in line with local-area and factory recommendations.
Return each vehicle as clean as, or cleaner than, when it arrived.
Participate in factory-sponsored and in-house training programs offered to the technician.
Complete paperwork accurately and attach all required shop forms to the repair-order hard copy.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and wearing a clean uniform.
Set personal service-improvement goals and monitor customer satisfaction and production metrics provided by the Service Manager.