Automotive Service Technician

Granger Chevrolet•Orange, TX

About The Position

The Automotive Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models. The role emphasizes customer satisfaction, safe and dependable vehicle service, and completing repairs as promised. The technician sets personal service-improvement goals and monitors progress against customer satisfaction and production metrics provided by the Service Manager. The position also involves communicating courteously with customers, inspecting vehicles for additional service needs, keeping current with technical information, participating in training, and completing required paperwork. The employer offers training, competitive compensation, benefits, and opportunities for growth in a professional work environment.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repair service on various vehicle makes and models.
A proven record of achieving or exceeding goals.
Outstanding communication skills.
Professional appearance and work ethic.
A positive attitude and high-energy personality.
Superior customer service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and a good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree.

Responsibilities

Troubleshoot customer concerns using the latest administrative and technical tools.
Show common courtesy to all customers and greet customers in the Service Drive who have not yet been acknowledged.
Stay current with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to provide safe, honorable vehicle service as promised and correctly the first time.
Address the customer's original concerns before recommending additional sales.
Inspect each vehicle for additional service opportunities based on local and factory recommendations.
Return each vehicle as clean as, or cleaner than, when it arrived.
Participate in factory-sponsored and in-house training programs offered by the employer.
Complete paperwork accurately and attach all required shop forms to the repair-order hard copy.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and in a clean uniform.
Set personal service-improvement goals and monitor progress against customer satisfaction and production metrics provided by the Service Manager.