Automotive Service Manager - Bench
About The Position
GreatWater 360 Auto Care is seeking a Bench Automotive Service Manager to support multiple shops within the district and prepare to transition into a Service Manager role at an individual shop within a few months. The position is based at Dykstras Auto in Holland, Michigan, with district support in Elk Grove Village, Illinois. The schedule is Monday through Friday, 7:30 a.m. to 5:30 p.m. The role offers a base salary of $63,000–$77,000 plus monthly and quarterly incentives. The manager supports shop operations, steps in to maintain service, safety, and performance standards, builds customer relationships, and coaches and develops service advisors and shop teams. The role also oversees shop performance using P&L and KPI knowledge and models professionalism, accountability, and a strong workplace culture. GreatWater describes its shops as safe and professional environments where teammates are respected, developed, and supported. The company offers training and career advancement, including onsite and offsite training to develop leadership skills and prepare for long-term success.
Requirements
- High school diploma or GED.
- Valid driver’s license with a satisfactory motor vehicle record.
- At least 2 years of automotive shop management experience.
- At least 1 year of service advisor experience or strong demonstrated sales ability.
- Experience managing people, including interviewing, hiring, training, coaching, and performance management.
- Experience conducting reviews, corrective actions, investigations, and terminations when needed.
- Ability to motivate teams, solve problems, and take initiative.
- Comfort interpreting financials, discounts, percentages, and performance metrics.
- Experience managing a P&L and understanding how line-item decisions affect results.
- Ability to travel and support multiple shops within the district.
- Self-awareness and a servant-leader approach.
Responsibilities
- Support and lead operations across multiple shops within the district.
- Step in where needed to uphold service, safety, and performance standards.
- Build trust-driven customer relationships.
- Coach, train, and develop service advisors and shop teams.
- Manage shop performance with an understanding of P&L and KPIs.
- Lead by example through professionalism, accountability, and attention to workplace culture.
- Prepare to transition into a Service Manager role at an individual shop.
- Interview, hire, train, coach, and manage the performance of team members.
- Conduct reviews, corrective actions, investigations, and terminations when needed.
- Motivate teams, solve problems, and take initiative.
- Interpret financials, discounts, percentages, and performance metrics.
- Manage a P&L and understand how line-item decisions affect results.
- Travel to and support multiple shops within the district.
Benefits
- Medical insurance with two plan options, available day one.
- Dental insurance.
- Vision insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- $25,000 basic life and AD&D coverage, 100% employer-paid.
- 401(k) with employer match after 90 days.
- One week of paid paternal leave.
- 80 hours of front-loaded PTO per year.
- Six paid holidays.
- Shops are closed on weekends.
- Onsite and offsite training and career advancement opportunities.
- Monthly and quarterly incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
