Automotive Service Greeter/Porter
About The Position
Fred Anderson Automotive Group is hiring an Automotive Service Greeter/Porter for its Toyota of Asheville site. The posting describes a customer-facing service role for an energetic, outgoing person with a customer-service background. The associate helps customers through the service process, builds rapport, follows up with guests, and supports customers as they maintain their vehicles according to manufacturer standards. The description also refers to presenting recommended repairs and maintenance professionally and knowledgeably, learning to address objections and close sales, and following the company’s sales-process standards. Fred Anderson Automotive Group is a family-owned and operated business founded in 1955, with more than 65 years of history. Its franchise dealerships represent multiple automotive manufacturers, and the company emphasizes community involvement, career growth, training, stability, and advancement.
Requirements
- Friendly and outgoing personality.
- Strong communication and organizational skills.
- Strong customer-service focus.
- Prior sales, customer service, or hospitality experience.
- Valid driver’s license and acceptable motor vehicle record.
- High school diploma or equivalent.
Responsibilities
- Build rapport with guests and follow up with them throughout the service process.
- Assist customers in maintaining vehicles according to manufacturer standards.
- Present needed repairs and maintenance in a high-quality, professional, and knowledgeable manner.
- Learn to overcome objections, close sales, and perform the steps of the sales process according to company standards.
- Provide a high level of customer service to guests.
Benefits
- 401(k) retirement plan with company match.
- Comprehensive health benefits, including telehealth and behavioral health services.
- Paid employee referral, recognition, and bonus programs.
- Paid time off, bereavement, and vacation benefits.
- Maternity and paternity leave.
- Employee discounts on parts, service, vehicle purchases, and local entertainment.
- Career growth and advancement opportunities.
- Leadership development, training, and learning systems.
- Competitive compensation plans.
- A culture of caring, belonging, and respect.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
