Automotive Service Center Manager

SpeeDee Bonnabel•Metairie, LA

49d•$80,000 - $150,000

About The Position

We are seeking a dedicated and experienced Automotive Service Center Manager to lead our service center. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role is crucial in ensuring that our team operates efficiently while maintaining high standards of quality and safety. The Automotive Service Center Manager will oversee daily operations, manage staff, and ensure customer satisfaction through effective communication and problem-solving.

Requirements

Proven experience in an automotive service environment, preferably in a managerial role.
Strong skills in managing teams, including supervising staff and conducting performance evaluations.
Excellent communication skills, with the ability to negotiate effectively with customers.
Experience in inventory control practices within an automotive setting.
Familiarity with automotive repair processes and customer service best practices is highly desirable.

Responsibilities

Supervise and manage the sales and service team, providing guidance and support to ensure optimal performance.
Communicate effectively with customers to understand their needs, provide estimates, and explain services performed.
Price and sell automotive services while negotiating with customers to close sales effectively.
Manage inventory control to ensure that necessary parts and supplies are available for service operations.
Assist in shift management by scheduling staff appropriately to meet service demands.
Collaborate with the assistant manager to implement strategies for improving service efficiency and customer satisfaction.
Monitor service quality and address any issues or concerns promptly to maintain high standards.