Automotive Service Business Development Representative

LaFontaine Chevrolet Buick GMC of St Clair • St Clair, MI

2d • Onsite

About The Position

The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers. Must present a professional appearance.

Requirements

• Must be able to build rapport with customers.
• Must work well in a team atmosphere.
• Excellent verbal, written and communication skills.
• High degree of integrity and professionalism.
• Strong work ethic, demonstrated enthusiasm and an entrepreneurial spirit.
• Ability to organize, prioritize and multi-task efficiently.
• Availability and willingness to work a flexible schedule that may include nights or weekends.
• High school diploma or GED certificate preferred.
• Two years of experience in customer service, lead generation, business development, or related field.
• Proficiency with MS Office applications including Word, Excel, and Internet Explorer.

Responsibilities

• Assist with incoming service phone calls.
• Calling customers to schedule maintenance and recalls maintaining retention
• Set up, schedule, and monitor service department appointments.
• Follow up and reschedule missed or late service department appointments.
• Make follow up phone calls to previous day service customers to ensure complete satisfaction.
• Discuss during customer follow up calls the importance of responding to CSI surveys.
• Bring all customer concerns and complaints to the attention of their direct Manager/and or Service Manager
• Make follow up phone calls to potential/existing customers regarding recalls and other services needed
• Respond to all service internet leads and set up service department appointment accordingly.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.

Benefits

• VERY Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED