Automotive Service BDC

Bruce Titus Automotive Group•Tacoma, WA

2d•$35,000 - $70,000•Onsite

About The Position

Bruce Titus Automotive Group is an exciting, dynamic, and highly successful team that continues to grow and expand. We provide a fun, collaborative workplace where growth and advancement opportunities abound. We are looking for an Automotive Service BDC professional who is responsible for interacting with service customers and ensuring they have a truly extraordinary visit.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.

Responsibilities

Answer incoming service calls and schedule service appointments or take messages for advisors.
Check service department voicemails.
Monitor texting platform and respond to customers.
Make follow up calls to automated texts that were not responded to from manufacturer.
Call/text special order customers to schedule appointments.
Call and set up all we owe appointments and track on a google document.
Call/text customers with recalls and schedule them for service.
Prepare for next days appointments, verify parts are here and loaner cars available.
Document repeat repairs on appointment with special flag and notify manager via email.
Flag all special order parts.
Help advisors with tasks like faxing documents for payment or taking warranty payments.
Greet customers who walk into the service drive and determine the nature of their visit.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Direct customers to the correct department or notify the appropriate team member.
Call customers when license plates arrive and mail them if requested.
Make new car packets and key tags.
Keep customer areas clean and orderly.
Fill/refill coffee machine, waiting room snacks, and bottled water.
Reorder supplies as needed.
Other duties as assigned.