Service Bdc Clerk - 2927

BRAM Auto Group•New York, NY

10d•$17 - $19•Onsite

About The Position

BRAM Auto Group is seeking talented, detail-oriented, and dedicated professionals to join their team as Automotive Service BDC Representatives. This role is crucial for maintaining high customer satisfaction and ensuring the smooth operation of the Service Department. The ideal candidate will be personable, energetic, and possess high integrity, offering a fantastic opportunity to advance an automotive career within a premier automotive management group that has been serving customers in New York and New Jersey for over 50 years.

Requirements

Excellent customer service skills and interpersonal communication skills.
Cultural sensitivity and ability to work with diverse people groups.
Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management.
Excellent organizational skills and attention to detail.
Ability to establish rapport and build relationships with customers.
Sufficient computer literacy.
Positive attitude and commitment to adhere to and administer company policies, procedures and standards.

Nice To Haves

Previous Dealership BDC experience is preferred.
Previous Call Center/Customer Service experience is preferred.

Responsibilities

Handle scripted and unscripted inbound and outbound calls for the Service Department.
Set appointments for the Service Department.
Ensure excellent service standards and maintain high customer satisfaction.
Be professional, courteous, and knowledgeable on each call.
Maintain minimum quota requirements as outlined by management.
Monitor and contact dealership and third-party leads and inquiries.
Collaborate with service advisors to schedule service appointments.
Maintain a general understanding of the repair process and explain it to customers.
Address customer concerns and escalate them to managers as needed.
Direct customers to the appropriate departments as needed.
Follow up after customer service visits to ensure customer satisfaction.
Follow company safety procedures and policies.