Service BDC

City Limits Subaru Keating•Buda, TX

1d•Onsite

About The Position

City Limits Subaru is looking for a Service Business Development (BDC) Representative to provide exceptional customer service while generating appointments for automotive prospects contacting the dealership through phone, internet leads, and instant chats.

Requirements

3 years of telephonic customer service or appointment setting experience
Exceptional communications skills
Valid driver's license
Willing to submit to a drug screen and background check prior to employment

Nice To Haves

Some previous automotive dealership experience
High school diploma or GED

Responsibilities

Answer all incoming Service phone calls generated from dealer websites and other sources of advertising.
Respond to all internet leads via email and phone calls.
Respond to all email / chat conversations from prospects.
Make daily outgoing Service calls for follow up, prospecting, first appointment, and recalls.
Set appointments for service prospects and customers.
Communicate with all no-show appointments and reschedule.
Educate the customer regarding extended warranty / maintenance / tire wheel coverage policies.
Use all tools provided to effectively load appointments for all shops.
Update all customer information/emails on each call.
Assign appointments with appropriate managers.
Attend all required meetings and training sessions.
Assist Guest Services department in providing customers with loaner vehicles if applicable.