Service Bdc

Performance Ford of Somerville•Somerville, NJ

3d•Onsite

About The Position

Performance Ford of Somerville is seeking a motivated and customer-focused individual to join our team as a SERVICE BDC. In this role, you will be the key point of contact for our customers, helping to schedule service appointments, answer inquiries, and ensure a smooth and positive experience throughout the service process. If you are organized, communicate well, and enjoy assisting others, this is a great opportunity to grow your career with a trusted automotive company.

Requirements

Excellent communication and interpersonal skills.
Strong organizational skills with attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Comfortable using computer systems and software applications.
Previous experience in automotive service or customer service is a plus but not required.
Professional and friendly demeanor with a passion for helping customers.
Must be able to work in Somerville, NJ.

Responsibilities

Respond promptly to customer service inquiries via phone, email, and online platforms.
Schedule and confirm service appointments efficiently to optimize shop productivity.
Maintain detailed and accurate customer records in the dealership management system.
Follow up with customers regarding vehicle service status and repair recommendations.
Coordinate with service technicians and parts department to facilitate smooth service delivery.
Provide exceptional customer service to enhance customer satisfaction and loyalty.
Assist with other administrative duties as required to support the service department.