Service BDC Operator

Ray Catena BMW of Westchester•White Plains, NY

5d•Onsite

About The Position

We are looking for a motivated and customer-focused Service BDC Representative to join our dealership team. This is an important customer-facing role within our Service Department and is a great opportunity for someone who enjoys communicating with people, solving problems, and working in a fast-paced environment. As a Service BDC Representative, you will handle inbound and outbound customer calls, assist with service-related questions, schedule and confirm appointments, and help ensure that every customer receives friendly, professional, and timely assistance.

Requirements

Excellent verbal and written communication skills
Friendly, professional phone presence
Strong organizational and multitasking skills
Comfortable working in a busy, fast-paced environment
Basic computer skills and the ability to learn new systems
Strong attention to detail and ability to follow instructions
Dependable with a strong work ethic
Positive attitude and team-oriented mindset
Genuine interest in providing an excellent customer experience
Interest in learning about vehicle maintenance and dealership service operations
High school diploma or equivalent required
Background check and drug screening are required

Nice To Haves

Previous customer service, call center, or automotive BDC experience is a plus
Bilingual is a plus

Responsibilities

Handle inbound and outbound customer calls in a friendly and professional manner
Assist customers with service-related questions and appointment needs
Schedule and confirm service appointments
Provide customers with accurate information regarding dealership services and processes
Update customer information and maintain accurate records of all interactions
Assist in resolving customer questions and concerns
Escalate complex or sensitive customer concerns to a supervisor when appropriate
Work closely with Service Advisors, management, and other dealership departments
Follow established processes and procedures to ensure a consistent customer experience