Automotive Service BDC Representative

Walt Massey Chevy GMC Lucedale•Lucedale, MS

20h•Onsite

About The Position

As an Inbound Service BDC Representative, you'll be the first point of contact for customers calling or submitting online requests for service. Your ability to provide exceptional customer service, schedule appointments efficiently, and create a positive experience will play a key role in our continued success. We invest in our team members by providing a supportive work environment, ongoing training, and opportunities for career growth.

Requirements

Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Positive attitude with a passion for helping customers.
Comfortable using computers, email, and web-based software.
Strong attention to detail and follow-through.
High School Diploma or GED required.

Nice To Haves

Previous BDC, call center, customer service, or automotive service experience is preferred but not required.

Responsibilities

Answer inbound phone calls and online service inquiries in a professional and friendly manner.
Schedule service appointments accurately and efficiently.
Assist customers with service questions and direct them to the appropriate department when needed.
Confirm upcoming service appointments and follow up with customers regarding missed appointments.
Communicate with Service Advisors and Service Management to ensure a seamless customer experience.
Maintain accurate customer information in the dealership management system.
Follow established communication processes using phone, text, and email.
Complete assigned training and attend scheduled team meetings.
Deliver an outstanding customer experience with every interaction.