Automotive Service BDC Agent
About The Position
Toyota of Olympia is looking for a professional, energetic, and customer-focused Service BDC Agent to join our growing service team. This role is far more than simply answering phones and scheduling appointments. We are looking for someone who understands how to create a great first impression, communicate with professionalism and urgency, and help guide customers through the service process with confidence and care. The right candidate is friendly, organized, driven, and able to thrive in a fast-paced environment while balancing customer experience, appointment management, and daily follow-up responsibilities.
Requirements
- Previous BDC, call center, customer service, or dealership experience preferred
- Automotive service experience is a plus
- Strong verbal and written communication skills
- Comfortable with phones, texting, email communication, and CRM systems
- Strong organizational and multitasking abilities
- Positive attitude and strong work ethic
- Reynolds & Reynolds experience preferred
- Ability to work collaboratively in a team-focused environment
- Professional demeanor and appearance
Nice To Haves
- Has excellent communication and customer service skills
- Brings positive energy and professionalism to every interaction
- Is highly organized and able to multitask effectively
- Thrives in a fast-paced, team-oriented environment
- Is dependable, motivated, and coachable
- Understands the importance of urgency and follow-through
- Can stay calm and professional during busy periods
- Enjoys helping people and building relationships
- Is performance-driven while still maintaining a strong customer-first mindset
Responsibilities
- Handle inbound and outbound service calls professionally and efficiently
- Schedule and confirm service appointments
- Follow up with customers regarding declined services, missed appointments, maintenance reminders, and retention campaigns
- Respond to customer inquiries through phone, text, email, and online platforms
- Help create a positive and welcoming customer experience from the very first interaction
- Work closely with Service Advisors and management to support daily workflow and appointment flow
- Maintain accurate customer records and appointment information
- Help drive service retention and customer satisfaction through proactive communication and follow-through
- Meet daily activity, appointment, and performance goals
Benefits
- Medical, dental, vision, life insurance, and 401(k)
- Paid vacation and holidays
- Employee vehicle purchase program
- Ongoing training and growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
