Automotive Service BDC - Fox Toyota
MAP Automotive Group•Clinton, TN
•Onsite
About The Position
Fox Toyota is looking for a motivated, customer-focused Service BDC Agent to join our growing team! If you’re passionate about providing great service, thrive in a fast-paced environment, and want to be part of a dealership that values its people and its customers, we want to hear from you. This is an hourly position, with monthly bonus opportunities available.
Requirements
- Prior BDC or customer service experience preferred (automotive experience a plus).
- Strong communication and problem-solving skills.
- Comfortable working with computers, phone systems, and CRM tools.
- Positive attitude, reliable, and detail-oriented.
- Ability to multitask in a busy environment.
- Team player attitude
- Prompt and courteous
- Willing to submit to a pre-employment background check & drug screen
- At least one previous role based in strong customer service experience
- Enthusiastic personality
- Must have strong computer skills
Nice To Haves
- automotive experience a plus
Responsibilities
- Handle inbound and outbound service calls, texts, and emails in a professional, friendly manner.
- Schedule service appointments and follow up on missed or declined work.
- Confirm appointments and ensure customers receive updates on vehicle status.
- Maintain accurate customer information in the CRM.
- Assist with CSI (Customer Satisfaction Index) initiatives by providing a smooth, informative service experience.
- Collaborate with the service advisors and management team to maximize department efficiency and retention.
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
- Saturday Lunches
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
