Service BDC - CMA's Rocky Mount Toyota

CMA's Rocky Mount Toyota • Rocky Mount, NC

22h

About The Position

The Service BDC (Business Development Center) Associate plays a key role in our Service Department. In this role, you will be responsible for generating new business and strengthening long-term relationships for Toyota Loyalty & Engagement. This is accomplished through a series of resources including outbound calls, emails and other outbound marketing materials.

Requirements

• Communication is the most important skill in this role as it contributes to relationship building with customers.
• To perform this job successfully, an individual must be able to communicate effectively across multiple customer touch points: including phone calls, video, text messages, in person visits and email.
• High school diploma or equivalent.
• Previous experience in retail sales / customer service 2-3 years.
• Must be comfortable working with multiple systems including social media, texting and microsoft products.

Nice To Haves

• Previous BDC experience is preferred but not required.
• DMS (Dealer management software) experience preferred.
• Commitment to customer education and community support.

Responsibilities

• Follow up on all dealership manifest and opportunities lists.
• Answers inbound service calls – and provides additional support to the Service Advisor Team.
• Makes outbound calls following up on previously declined service work and scheduling appointments.
• Make customer service survey follow up calls.
• Contacts all no-shows to reschedule missed appointments.
• Provide customer updates on special-order parts status, appointment reminders, and recall campaigns.
• Supports advisors by engaging customers in the service drive - greeting, checking in and directing to their advisor.
• Other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED