Automotive Service Appointment Coordinator

Hendrick•Cary, NC

8d•Onsite

About The Position

Hendrick Buick GMC Cadillac (Cary) is seeking an Automotive Service Department Appointment Coordinator. This role involves answering inbound service calls for multiple Hendrick Chevrolet, Dodge, and Kia Dealerships, with the primary duty of scheduling service appointments and answering service-related questions. Responsibilities also include ordering recall parts, sending messages via Email and Teams, and making outbound service reminder and online appointment confirmation calls. Previous dealership service department experience is helpful. The position offers hourly pay of $18.50 plus bonus, with an average hourly rate after bonus ranging from $19.50 to $22. This is a full-time position, 40 hours a week, with a 9 am-6 pm shift. The department is closed on Sundays and does not have evening hours. Work includes 2 Saturdays a month. Call center hours are 7:30 am-6:00 pm Monday-Friday and 8 am-4 pm on Saturdays. The company offers an excellent benefit package.

Requirements

Previous dealership service department experience helpful.
GED or High School Diploma.
Valid Driver’s License.
Basic computer skills and Typing or Keyboarding.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal skills.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Previous customer service, Automotive and/or Call Center experience helpful.
Automotive experience (not required).

Responsibilities

Answer inbound service calls for multiple Hendrick Chevrolet, Dodge and Kia Dealerships.
Schedule service appointments.
Answer various service related questions.
Order Recall Parts.
Send messages via Email and Teams.
Make outbound Service Reminder and Online Appointment confirmation calls.
Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Post scheduled appointments in tracking software.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a service appointment.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Follows Safeguards rules and regulations.
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.