Automotive Service Agent

Giles Volvo Cars El Paso • El Paso, TX

1d • Onsite

About The Position

Now is the best time to join our team and be a part of an exciting new chapter. Currently, we see a need to support the employees already in place in our service department with one bright individual to join our current service advisors in our Volvo Service Center. If you know how to manage technician workflow, know the drive lane, and enjoy helping customers while maximizing service opportunities, this is your chance to join a growing and committed team!

Requirements

• Automotive Service Advisor experience preferred
• Strong communication and relationship building skills
• Highly organized with excellent time management
• Confident, motivated, and team-oriented
• Valid driver’s license, clean driving record, must be 21+
• Someone who embodies our core values: INTEGRITY, EXCELLENCE, PROACTIVE RESPONSIBILITY, ONE TEAM, SERVICE, ATTITUDE + HEART

Responsibilities

• Manage the drive lane and service order flow
• Deliver concierge-level customer service in person and on the phone
• Scheduling and selling technician time effectively
• Advise customers with vehicle repairs, warranties, and maintenance
• Oversee warranty claims, parts ordering, and technician workflow
• Maintain high Customer Satisfaction scores
• Supporting the service team and contributing to the department’s success

Benefits

• Medical
• Dental
• Paid vacation
• 401(k) with company contributions
• Christmas bonus
• Annual summer vacation bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees