Automotive Cashier/ Rental Agent

Van Bortel Subaru of Rochester•Rochester, NY

1d•Onsite

About The Position

Van Bortel Automotive Group, encompassing Van Bortel Subaru, Van Bortel Ford, and Van Bortel Chevrolet, is a rapidly expanding, privately held company in the greater Rochester, NY area. Led by Kitty Van Bortel, the group operates one of the nation's top-selling Subaru dealerships and a highly successful Ford dealership. The company is committed to maintaining high standards of integrity, fostering an aggressive and enthusiastic attitude, and providing a well-trained workforce within a safe, modern facility. This commitment aims to deliver the best possible customer support and ensure a secure future for its employees. The Automotive Cashier/Rental Agent plays a vital role in upholding these standards by ensuring a positive customer experience and contributing to the efficient operation of the service department.

Requirements

Possess excellent listening and communication skills
Possess an outgoing and positive personality
Possess computer literacy skills
Possess strong math skills with the ability to handle financial transactions
Possess a professional appearance in keeping with Van Bortel Standards
Possess a punctual nature and ability to handle schedule flexibility and dynamic work environment
Possess a valid driver’s license and clean driving record with dependable transportation to work

Nice To Haves

Possess previous retail cashier and customer service experience

Responsibilities

Greet incoming service customers
Treat every visitor to the dealership as our guest, regardless of dress, style or race
Ensure that each customer's experience meets Van Bortel Standards
Monitor service waiting area
Schedule appointments for service customers
Work closely with service advisors and porters to assist customers dropping off and picking up vehicles
Open and close rental agreements, tracking use of rental fleet
Process cash and credit transactions for service customers
Prepare service invoices for review by warranty department
File service invoices and daily paperwork
Work cooperatively with other departments and internal teams
Maintain a tasteful, well-groomed and professional appearance in keeping with Van Bortel Standards
Ensure that service areas are clutter-free
Maintain cleanliness and presentability of customer areas
Other duties as assigned