Customer Service Agent / Guest Service Agent

Tourism Holdings Ltd•Leduc, AB

8d•Onsite

About The Position

Are you a motivated, enthusiastic, and self-directed individual who excels at delivering exceptional guest experiences? CanaDream, one of Canada’s largest RV companies, is seeking a Guest Service Agent for the upcoming 2026 season. In this role, you will have the exciting opportunity to serve guests from around the globe and go the extra mile to ensure their satisfaction. CanaDream is one of Canada's leading RV rental and sales companies, offering a wide range of RVs including camperized vans, motorhomes, and truck campers for both rental and purchase. With seven locations across Canada, we provide guests with the opportunity to explore Canada at their own pace. The company prides itself on exceptional customer service, high-quality vehicles, and a mission to deliver a first-class RV vacation experience. For over 30 years, CanaDream has fostered a collaborative, inclusive culture for its crew.

Requirements

Proven excellence in customer or guest service and communication skills.
Positive attitude and demonstrated ability to work effectively as part of a team.
Strong problem-solving skills and keen attention to detail.
Availability to work shifts, including weekends and holidays.
Valid driver's license with a clean driving record.
Previous experience working in a fast-paced environment.

Nice To Haves

Ability to speak additional languages (German, Dutch, French) is an asset.
Previous experience in a hotel or tourism-related business is an asset.

Responsibilities

Review the reservation system throughout the day to add information or check Guests’ arrival and departure details.
Welcome Guests to CanaDream with a friendly smile.
Complete check-in procedures and unit pickups according to established standards.
Present CanaDream’s Guest Guide in a positive manner.
Build a positive connection with Guests while demonstrating how the RVs work.
Conduct interactive demonstrations of the RVs.
Perform Front-Line Inspections (quality control step) of the RVs before Guests pick them up.
Provide accurate information to potential CanaDream Guests, create quotes, and complete reservations both in person and over the phone.
Provide local travel information to Guests picking up their RVs.
Resolve Guests’ complaints and process authorized refunds.
Notify RV Technicians or Pre-Delivery Inspector (PDI Technicians) if damage has occurred, and repair or maintenance is required for the unit.
Assist the Prep Department with various tasks when required.
Perform other duties as assigned.