Nissan / Honda / Hyundai / Toyota Service Advisors
About The Position
The Automotive Service Advisor provides exceptional customer service and serves as the liaison between customers and the service department. The role helps customers care for their vehicles by communicating the value of maintenance in accordance with manufacturer guidelines, establishing positive client relationships, and coordinating service needs with technicians. Service Advisors inspect vehicles with customers, document concerns and vehicle information on repair orders, review service histories and multipoint inspection results, explain recommended work, and support repairs through delivery. The position is for experienced service advisors supporting the growing service departments at Classic Nissan locations in Williamsburg and Newport News, Virginia.
Requirements
- Prior experience as an Automotive Service Advisor is preferred; the dealership is seeking experienced service advisors.
- Strong knowledge of automotive parts and services.
- Excellent communication and customer service skills.
- Ability to multitask and prioritize tasks effectively.
- Proficient computer skills and familiarity with service management software.
- Attention to detail and strong problem-solving abilities.
- Valid driver's license and clean driving record.
- Ability to work as a team player and redirect customer frustrations.
- Outgoing, friendly personality and strong customer-handling skills.
- Professional appearance and strong organizational skills.
Nice To Haves
- Technical certification.
- Manufacturer training certifications.
Responsibilities
- Perform service-drive walk-around inspections to identify, verify, and communicate customers’ service needs.
- Record customer concerns and current vehicle and client information on repair orders.
- Interact with customers to determine immediate service needs.
- Act as a liaison between customers and technicians and coordinate repairs for timely completion.
- Review service history and multipoint inspection results and recommend services to clients.
- Explain recommended repairs and maintenance, estimate costs and service time, and address customer questions and concerns.
- Write and verify accurate repair orders, including supporting documentation for manufacturer warranty claims.
- Keep customers informed about vehicle status and resolve issues professionally.
- Support service department goals by improving sales of labor, parts, and accessories.
- Administer new and used vehicle warranty repairs in accordance with manufacturer requirements.
- Verify completed services by inspecting vehicles before returning them to customers.
- Perform an active vehicle delivery with customers when work is complete.
- Build and maintain product and service knowledge through on-the-job activities and manufacturer training.
- Provide excellent customer service and help ensure customer satisfaction.
Benefits
- Medical, dental, and vision plans
- Vacation time
- 401(k) plan
- Paid training
- Vehicle discounts
- Employee discounts on vehicle services and purchases
- Bonuses based on achievement of specific business goals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
