Automotive Service Advisor- Imports

Neil Huffman Auto Group • Louisville, KY

7d • $70,000 • Onsite

About The Position

Neil Huffman Automotive Group has an immediate opening for an experienced Service Advisor at their Mazda, Subaru & Volkswagen location. This role serves as the primary connection between customers and service technicians, ensuring clear communication and an exceptional service experience from arrival through vehicle delivery. The ideal candidate will have automotive service experience, excellent customer service skills, and the ability to manage a busy service drive.

Requirements

• Previous automotive Service Advisor experience strongly preferred
• High school diploma or equivalent
• General knowledge of automotive mechanical operations
• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced service environment
• Strong organizational and follow-up skills
• Professional appearance and attitude

Nice To Haves

• ASE certification preferred

Responsibilities

• Greet customers promptly and professionally
• Schedule service appointments and obtain necessary customer and vehicle information
• Listen to customer concerns and accurately document repair instructions
• Prepare repair orders and provide estimates for parts and labor
• Explain recommended maintenance and repairs, including costs and time requirements
• Obtain customer authorization for repairs and additional work
• Keep customers informed of repair progress and changes to estimates or completion times
• Coordinate with technicians and the service team to help ensure work is completed efficiently
• Answer customer questions regarding repairs, maintenance, and work in progress
• Review completed repairs and assist with vehicle delivery
• Maintain accurate and complete service documentation
• Maintain current service pricing guides, maintenance menus, and department forms
• Help achieve department performance and customer satisfaction goals
• Follow dealership policies and applicable federal, state, and local regulations

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Life Insurance
• Short-Term Disability
• Paid Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED